Resume

Enhancing the ordering experience on kiosk

UX Design

Kiosk App

Interaction Design

Micro Interactions

Beanie Kiosk is a voice-assisted, self-service ordering system designed for coffee shops. The goal? Minimize wait times and maximize personalization — all while making the ordering process as intuitive as chatting with your favorite barista.

My Role

Interaction Designer

Team

Worked under feedback from Professor

Tools

Introduction

What is Beanz?

Beanz is the best coffee shop at Rochester Institute of Technology. It takes online orders and orders via kiosks.

Problem and Solution at a glance

The Problem

Modern cafés face 3 key issues:

Long queues during peak hours
Miscommunication of orders
Confusing interfaces on generic kiosks

Modern cafés face 3 key issues:

Long queues during peak hours
Miscommunication of orders
Confusing interfaces on generic kiosks

Lack of coordination delays rescue efforts.
Many strays cases go without timely help.
Urban strays struggle to get proper care.

The Solution

Voice Interaction: Speak to Beanie, the friendly bot

Drag-and-Drop Customization: Build your perfect sandwich or coffee

Gamified Experience: Visual 3D previews, personalized suggestions

Voice Interaction: Speak to Beanie, the friendly bot

Drag-and-Drop Customization: Build your perfect sandwich or coffee

Gamified Experience: Visual 3D previews, personalized suggestions

An app that makes reporting stray animals easy, ensuring quick help while uniting the community for animal welfare.

“Most kiosks are built for speed, not experience.”

Key Features

Order a drink

Users can quickly report sightings of stray animals in distress, complete with location details, ensuring immediate attention from rescue teams.

Drag and Drop

customization

Drag and Drop

customization

platform for users and organisation to participate actively in rescue operations, fostering a network of community-driven support for animal welfare.

Ordering with the Help of Beanie (Voice Bot)

Users can quickly report sightings of stray animals in distress, complete with location details, ensuring immediate attention from rescue teams.

Research

Discovery & Research

User Observations at Existing Kiosks:

Users needed help with customization
Menus felt cluttered
Many defaulted to asking staff instead of using the kiosk

User Observations at Existing Kiosks:

Users needed help with customization
Menus felt cluttered
Many defaulted to asking staff instead of using the kiosk

Competitive Review

Opportunity

“Design a kiosk that guides and delights first-time and frequent users alike.”

Audience Archetypes

Ideation

How Might We???

We crafted the flow to ensure that the user navigate effortlessly.

User Flows

Put discovered features into sketches and iterated to refine the design.

Final Design

Hi-fi Design

We transitioned from conceptual sketches to polished, detailed visuals that bring our vision for StrayCare to life.

Click to open prototype in figma

Users can quickly report sightings of stray animals in distress, complete with location details, ensuring immediate attention from rescue teams.

Reduces miscommunication and scheduling conflict

Users can quickly report sightings of stray animals in distress, complete with location details, ensuring immediate attention from rescue teams.

Impact

Reduced onboarding friction
Increased clarity for first-time users
Boosted engagement with gamified UI
Created a café experience that feels human and helpful

Reduced onboarding friction
Increased clarity for first-time users
Boosted engagement with gamified UI
Created a café experience that feels human and helpful

Learnings

Key Learnings

Prototype Testing: Using a vertical screen revealed layout & reachability issues
Touch Targets: Buttons had to be large, spaced, and ergonomically placed
State Management: Customization layers required thoughtful logic and transitions

Prototype Testing: Using a vertical screen revealed layout & reachability issues
Touch Targets: Buttons had to be large, spaced, and ergonomically placed
State Management: Customization layers required thoughtful logic and transitions

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Audio Version

Project Overview

Introduction

Key Features

Research

Ideation

Final Design

Impact

Learning

Enhancing the ordering experience on kiosk

Enhancing the ordering experience on kiosk

My Role

My Role

Team

Team

Tools